Refund policy

Damaged, defective or wrong item

If your Snoozeat set arrives damaged, defective or is not what you ordered, contact us through our contact form within 7 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, your choice. You don't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 14 days of delivery. Contact us first through our contact form to get the return address. Return shipping is paid by the customer. Once we receive and check the item, we refund the product price to your original payment method within 5–10 business days. Optional add-ons (warranty and shipping protection) are refunded only if the order is returned before it ships.

30-Day Warranty (optional add-on, $10)

If you added the 30-Day Warranty, we also cover any piece that fails with normal use (strap, buckle, seam or fabric) during the first 30 days after delivery: send us a photo and your order number and we'll ship a replacement at no cost. Misuse and normal wear are not covered.

Shipping Protection (optional add-on, $5)

If you added Shipping Protection and your package is lost, stolen or damaged in transit, report it within 30 days of the last tracking update and we will reship your order at no cost.

Customers in the EU, EEA and UK

You have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise it, tell us through our contact form. Nothing in this policy limits your statutory rights.

Cancellations

Orders can be cancelled for a full refund until they ship. Contact us as soon as possible.